Depending on the items ordered, most goods will be wrapped in bubble wrap and sent in a padded bag or in a post satchel. They are sent via Australia Post within 48 hours of receipt of payment. If payment is received on a weekend, goods are shipped out by Tuesday the following week. Please note that some delays may occur during busy periods (i.e. during the Christmas season)
Postage costs are added during the checkout process and these costs are based on the gross calculated weight and size of each parcel. Parcels will be sent by Regular Post with tracking.
Registered parcels can be tracked and are insured for up to $100. Additional Insurance on Registered Post parcels can be arranged at a cost of $1.35 per $100 up to $5000.
We accept no responsibility for parcels that are lost within the postal system. Any problems related to lost parcels must be taken up with Australia Post.
We only accept returns on incorrect or faulty items, we will also pay the return shipping costs if the return is a result of our error (you received an incorrect item).
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
To return your product, send an email to email@example.com
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
WE DO NOT ACCEPT RETURNS FOR WRONG CHOICE OR CHANGE OF MIND. WE ACCEPT RETURNS ONLY IF WE HAVE MADE AN ERROR WITH YOUR ORDER.